Innovation.  Leadership.  Results   

 0780 187 379 

 KEBS/NQI/M/CORP/33

NITA /TRN / 986

Customer careThis course is uniquely designed to provide tools for creating a memorable experience for every customer that will bring them back with their friends and families. In the competitive business world, it is extremely important to meet customers’ expectations and satisfy their needs thus making it easy to do business.

Target Group:

                                    • Front Desk Attendees
                                    • Personal Assistants
                                    • Secretaries
                                    • Executive Administrators
                                    • Support Staff 

 

 

Modules

  •       Demystify customer service
  •       Developing a customer friendly and focused approach
  •       Customer satisfaction process
  •       Team work and effective communication
  • Handling difficult clients & solving customer problems
  •        Work ethics, organizational and personal values
  •        Enhancing customer service etiquette
  •        Emerging trends in customer care