Management Skills for PA's and Executive AdministratorsThis intensive course is uniquely designed for those working in an administrative office environment to develop the skills required to be part of an effective office. The course provides tools, advanced skills, techniques and strategies for effective planning,   organizing and communicating. The participants gain in-depth understanding of how to effectively manage time, prioritize work and proactively contribute to the successful   achievement of organizational goals.

Target Group: PA’s, Secretaries, Executive Administrators, Front Desk Attendees and Office Support Staff


  • 21st Century PA/Executive Secretary Core Competencies
  • Creating Positive First Impression
  • Mirroring the Organization
  • Essential Soft Skills - Attitude and Personal Motivation
  • Effective Communication
  • Time Management, Diary Prioritization & Work Planning
  • Understanding & Managing your Boss/Multiple Managers
  • Conflict Prevention, Managing Difficult People and Situations
  • Providing Effective Feedback
  • Team Building for Effective Performance
  • Building Strong Foundation for Career Excellence